Shipping & Returns

At Your Daily Vitals, we want your wellness products to reach you safely, quickly, and in excellent condition. Please review our Shipping & Returns Policy below for details about order processing, delivery, returns, refunds, and damaged or incorrect items.

1. Shipping Policy

1.1 Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are not processed on weekends or public holidays. Once your order has been shipped, you will receive a confirmation email with tracking details.

During high-volume periods, promotions, or holidays, processing times may be slightly delayed.

1.2 Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

Estimated delivery times:

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–4 business days
  • International Shipping: 7–14 business days, where available

Delivery timelines are estimates only and may vary depending on carrier availability, weather conditions, customs clearance, holidays, or other circumstances outside our control.

1.3 International Shipping

We may offer international shipping to selected locations.

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your country’s rules and regulations. These charges are the responsibility of the customer.

Please check your local import regulations before placing an order, especially for vitamins, supplements, and wellness products, as some countries may restrict certain ingredients or product types.

1.4 Order Tracking

Once your order ships, you will receive a tracking number by email. You can use this tracking information to monitor the status of your package.

Please allow some time for tracking updates to appear after the carrier receives the shipment.

1.5 Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Your Daily Vitals is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

2. Returns Policy

Your satisfaction is important to us. Because we sell vitamins, supplements, and wellness products, returns are subject to health, safety, and quality-control requirements.

2.1 Return Eligibility

To qualify for a return:

  • The return request must be made within 30 days of delivery.
  • The product must be unused, unopened, and sealed.
  • The product must be in its original packaging.
  • The safety seal must not be broken, removed, damaged, or tampered with.
  • Proof of purchase or order number must be provided.

For health and safety reasons, opened supplement products cannot be returned unless the item arrived damaged, defective, or incorrect.

2.2 Non-Returnable Items

The following items are not eligible for return:

  • Opened or used vitamins, supplements, or wellness products.
  • Products with broken, damaged, or missing safety seals.
  • Final sale or clearance items.
  • Gift cards.
  • Products damaged due to misuse, improper storage, or customer handling.
  • Items returned without approval from our support team.

3. Return Process

To request a return, please follow these steps:

  1. Contact our support team at support@yourdailyvitals.com.
  2. Provide your order number and reason for the return.
  3. Include photos if the item is damaged, defective, or incorrect.
  4. Wait for return approval and return instructions.
  5. Securely pack the item and send it to the return address provided by our team.

Please do not send products back without return approval. Unauthorized returns may not be accepted or refunded.

4. Refunds

Once we receive your returned item, our team will inspect it to confirm that it meets the return eligibility requirements.

If approved, your refund will be issued to the original payment method.

Refunds are usually processed within 7–10 business days after approval. Your bank or payment provider may take additional time to post the refund to your account.

Original shipping charges may not be refundable unless the return is due to an error on our part, such as sending the wrong item or a damaged product.

5. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, we recommend placing a new order and returning the eligible original item for a refund.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with the following details:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging
  • Photos of the shipping label

Once reviewed, we will work with you to resolve the issue as quickly as possible.

7. Lost or Delayed Packages

Your Daily Vitals is not responsible for shipping delays caused by:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect shipping details
  • Failed delivery attempts
  • Events outside our control

If your tracking information shows that your package was delivered but you have not received it, please check with your local carrier, household members, neighbors, building management, or mailroom first.

You may also contact our support team for assistance.

8. Product Storage After Delivery

Vitamins and supplements should be stored according to the instructions on the product label.

Please keep products in a cool, dry place and away from direct sunlight, moisture, or excessive heat unless otherwise stated on the packaging.

Your Daily Vitals is not responsible for product quality issues caused by improper storage after delivery.

9. Contact Us

If you have any questions about shipping, returns, refunds, or your order, please contact us:

Your Daily Vitals
Website: https://yourdailyvitals.com/